Adobe AIR is a computer program known as a runtime. It is necessary to have Adobe AIR on your computer to run certain applications. Applications that require Adobe AIR are called Adobe AIR applications.

Most Adobe AIR problems are related to having the correct version of Adobe AIR. Before you begin troubleshooting your problem, get the latest version of Adobe AIR for your operating system. Adobe AIR is available for free.

Before you begin troubleshooting, perform the following tasks:

Determine the version of Adobe AIR on your computer

Adobe AIR SDK & Compiler (version 32.0.0.116 for Win & Mac) Adobe® AIR® SDK & Compiler ( Release Notes ) provides developers with a consistent and flexible development environment for the delivery of out-of-browser applications and games across devices and platforms (Windows, Mac, iOS, Android).

An Adobe AIR application requires a minimum version of Adobe AIR. Typically, the Adobe AIR application's installation program makes sure that your computer has the correct version of Adobe AIR. If necessary, the Adobe AIR application downloads and installs the latest version of Adobe AIR.

You can check which version of Adobe AIR is installed on your computer. To do so, follow the steps provided here.

However, you can get an older version of Adobe AIR here.

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The installation program installs Adobe AIR at the following location:

  • /Library/Frameworks/Adobe AIR.framework/

The Adobe AIR installation log file can help you troubleshoot your installation problem. You can also use the log's contents if you post a question to the Adobe AIR installation issues forum.

For Adobe AIR 1.0 to 1.5.3, see this document for more information.

You can get the contents of the install log using the following steps:

Mac OS X
  1. Open the Console application from the Applications/Utilities folder.
  2. Select System.log from the log list on the left.
  3. In the String Matching filter field, type Adobe AIR.
  4. Select all, and then copy and paste into a text file.

The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.

The .airappinstall.log file can reveal the specific issue. The Adobe AIR application installer could've found an instance of Adobe AIR or the Adobe AIR application on a mounted drive other than main drive. Time Machine (10.5.x) could have a backup of the application. Unmount drives other than main drive and retry installation.

It's possible that the Adobe AIR application didn't download from the website completely. Retry downloading the Adobe AIR application (the .air file).

You could receive an invalid signature verification log error if the certificate used to sign the Adobe AIR application has expired.

The AIR Installer states it is already installed, or requires AIR. Can't install AIR

This error can occur if the installer is in a different language (Korean).

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Mac users experienced this error in 1.1. A corrupt locale list could be the cause. Try moving languages in your locale language list or adding a language. Mac OS rebuilds locale settings.

The user interface / window does not appear when running an Adobe AIR application, the Adobe AIR installer, or the Adobe AIR uninstaller.

Check the locale settings to see if Latin American Spanish (es-419) is in the list. Incorrect settings trigger an esoteric bug that can cause the behavior described in the Adobe AIR installer and uninstaller, and in some Adobe AIR applications.

The Adobe AIR installer doesn't display a window when launched.

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This issue appears to be a conflict with an internal Webkit library. Follow these steps to work around this problem:

  1. Download and mount the latest Adobe AIR installer from http://get.adobe.com/air
  2. Open the 'Terminal' application found in your Application/Utilities folder
  3. Copy and past the following command:
    sudo /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted
  4. After hitting enter, you will be prompted for your login password.
  5. Installation takes a few minutes. Look for output similar to the following:
  6. Once complete, close Terminal and install your Adobe AIR application.

During installation of Adobe AIR, you receive an error dialog with contents similar to 'An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.'

Follow these steps for the manual solution:

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  1. Using Finder, navigate to your Applications folder and look for a file (not a folder) named 'Adobe'. If one exists, rename or delete it.
  2. Open the Terminal application in your Applications/Utilities folder. Run the following commands:

Next, adjust the ownership of a particular folder. Run the following two commands in Terminal, noting the user name response of the 'whoami' command. Replace username with your username in the next command:

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  1. sudo chown -R username:staff ~/Library/Application Support/Adobe/AIR/

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Close the Terminal application and rerun the Adobe AIR installer.

During installation of Adobe AIR or an Adobe AIR application, you receive an error similar to the following:

'You cannot open the application Adobe AIR installer.app because it is not supported on this architecture.'

The Mac PowerPC is no longer supported by Adobe AIR. You can only install and use Adobe AIR applications that require AIR 1.5.3 or earlier. Use Adobe AIR version 1.5.3:

Download Adobe AIR 1.5.3 for MacOS.

http://helpx.adobe.com/air/kb/troubleshoot-air-installation-mac-os.html

Note: Adobe AIR applications that require Adobe AIR 2 or later cannot be installed or used on a Mac PowerPC.

.See other installation problems.

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Do you still have problem with the Adobe AIR installation? Post your question in the Adobe AIR Installation Issues forum.

Get the latest version of Adobe AIR Get a different version of Adobe AIR

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You can install Adobe Digital Editions 4.0 in Mac OS X by following the steps below:

  1. Navigate to http://www.adobe.com/in/products/digital-editions.html

  2. Click Download tab. Downloads page for Adobe Digital Editions appears.

  3. Click Download Digital Edition 4.0 Macintosh (18.7 MB)

    ADE_4.0_Installer.dmg file downloads to your computer.

  4. Double-click ADE_4.0_Installer.dmg file from your computer, to start the installation process.

  5. Select the destination for the drive where you want to install Adobe Digital Editions. Digital Editions only installs on the drive where Mac OS is installed. Once you have selected the destination, click Continue.

  6. Mac OS X asks that you authorize the installation. Enter an administrator account name and password to authorize the installation.

If you have difficulties with the installation process, see Can’t Install Adobe Digital Editions