If you can’t download or update any apps, including free apps and you see a message about billing or payment, learn what to do.
If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Find the perfect app. The Mac App Store makes it easy to find just the right app for you. Click the Discover tab to find in-depth stories about the best Mac apps. Or click Create to find inspiring apps to help you with filmmaking, photo editing, or graphic design. How to find, buy, and download apps. The new NHS COVID-19 app is the Official NHS contact tracing app for England and Wales. It is the fastest way of knowing when you’re at risk from Coronavirus. The quicker you know, the quicker you can alert your loved ones, and your community. The more of us that use it, the better we can contro. Pause and restart the app download When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download. Download apps by Apple, including TestFlight, Beddit (for Model 3.5), Apple Support, and many more.
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
Restart your device
If the app appears on your Home screen but is dim or has a white grid with grey lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch or Apple TV.
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If you delete an app, you might lose the content associated with it.
Get more help
Mac App Store Cannot Open
If you still have issues with apps on your device, contact Apple Support.